Shopping Online
You will receive confirmation of your order at our online store within one business day, excluding holidays. Your card is never charged until your item is shipped. If we have not yet shipped your order, it may be cancelled by you without penalty. However, we generally ship same or next day, so it is critical that you contact us very soon after placing your order, if you wish to cancel. Orders are shipped by U.S. Postal Service priority mail.

We validate credit card addresses and reserve the right to not process any order, if card issues exist. If shipping to an alternate address (different from your credit card's address) we will need your phone number associated with your credit card. We may validate this number with your bank if there is any question about your order. This is done to protect our customers, particularly at holiday time!

Your satisfaction is important to us. Please contact us at any point, before during or after your order.

Sales Tax. Sales tax on material sales applies to clients with physical locations or billing addresses in D.C. only.

Payment Methods
How can I pay for my order?
We gladly accept Visa, MasterCard, Discover, and American Express by banks within the United States. Cards from outside the US will undergo additional processing and may be denied, lacking sufficient information for risk reduction.

Orders paid by company check or personal check or money order may incur additional delays. Such orders will not be processed until the check clears.

All credit card orders are subject to verification and approval by the card-issuing bank. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. Cards failing address verification may be cancelled, and, if shipped, will be required to have a signature for delivery.

Pricing Errors. We reserve the right to fix typos or pricing errors that may occur on the web site, including the right to cancel a sale. If a pricing error occurs the customer will be presented with a revised invoice, with the option to proceed or cancel.

Return Policy

• If, for whatever reason, you are not completely satisfied with your purchase, you may return UNUSED, RESALABLE, returnable products to us for a refund or exchange, provided you notify us and we receive the item back in our warehouse within 20 days of the original date of delivery. Refund is limited to the price of the product, less any shipping costs.
• Buyer is responsible for mailing back the items to us at their expense. All packages must be marked with your RMA number (read more below).
• Damaged items are handled differently. Please e-mail us if damage has occurred during shipment.
• Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order. 
• All returns and refunds are subject to final approval from our Customer Service Department.  A 15% restocking fee applies when returning items.
• If an order is refused, shipping charges are non refundable and all restocking fees will still apply.
• Shipping charges are non refundable.
• Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply.
  
  

Return Instructions

Please email our Support Department (view our Contact Page) with the following information requesting a refund or exchange:

1. Order number
2. Product number and/or name
3. Reason for return
4. Note type of return (Refund, Exchange, Replacement)

We will reply via email with a Return Material Authorization number (RMA#), which MUST be issued prior to accepting any returns. Packages without an RMA number cannot be accepted at our warehouse.
Please return items in their original box. Include the original packing slip or copy of the receipt, and the RMA number. The RMA number should also be clearly visible and on the shipping label. Also, please make sure that the package is securely wrapped.

You may drop off the package at any US Postal service or carrier of your choice. Again, please note that we can only refund shipping costs if the return is a result of our error, otherwise, shipping costs are your responsibility.

Where do I send the returns?
Our address is listed here.

When will I receive my exchange or refund?
Once the package is picked up from your location, it could take  one to eight days to return the item back to our warehouse. We will exchange or issue credit within 14 business days of receiving items with authorized RMA numbers. Please note that credit card refunds may not appear until the following billing cycle.

What are the other guidelines?

• All returns must be received in our warehouse no later than 20 days from the original date of delivery.
• A refused order will be handled as a returned order.
• Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.
• Products subject to misuse and/or mishandling are not eligible for a refund. Missing parts or manuals could result in restocking fees.
• Any item returned after 20 days will not be credited and will be the sole property of DiceHoldem (Davis Campbell Engineering LLC).
• Backorders are automatically canceled off the order if they are not back in stock within 2 weeks.

No credit needs to be issued for backordered items, your credit card is charged only for items that are shipped. Note: if the manufacturer requires that we pay to backorder an item, we will confirm this exception with you, before charging your card.

Currently we do not offer a print catalog, but feel free to shop online or email us.

Address. Send written correspondence to  address shown here.